ICT Mobilising Equipment Manager

Summary

We have an opportunity for an ICT Mobilising Equipment Manager to join our Digital, Data and Technology (DDaT) department. The successful candidate will join us on a full time, permanent basis working 37 hours per week. In return, you will receive a competitive salary of £41511 - £44711 per annum (Grade 7).

About the role:

This position will report to the ICT Hardware Manager and will take responsibility for the ongoing management of DSFRS local mobilising equipment and systems as a subject matter expert. This role will include performance and budget reporting, planning, and the creation and maintenance of associated support processes and procedures.

The post holder will also form part of the ICT Field Service Team, undertaking installation, maintenance, support and configuration of all ICT Hardware within DSFRS as required.

Find out more:

Key responsibilities of the ICT Mobilising Equipment Manager:

Service Management:

• To take responsibility, on behalf of the Service Delivery Manager, for the management of on-premise mobilising equipment and systems. This will include planning, measuring and reporting on performance and implementing agreed improvements. To maintain a service risk register and formulate a continual service improvement plan (CSIP). 
• To take responsibility, on behalf of the Service Delivery Manager, for the management of the Paging service. This will include planning, measuring and reporting on performance and implementing agreed improvements. To maintain a service risk register and formulate a continual service improvement plan (CSIP). 
• To take a continuous improvement approach to service management. 
• To maintain an effective Configuration Management Database, and related processes, to underpin all ICT Service Management activities in accordance with ITIL Best Practice. 
• Produce documentation as required, including CSIP plans and the drafting and updating of Service policies and procedures. 

Resource Management:

• To plan and agree resource requirements to ensure effective maintenance/support and improvement activities for the services the post holder is responsible for. 
• To report individual service performance against an agreed base budget on a monthly basis. To actively manage the Service budgets and report deviations from base when identified. 
• To liaise with 3rd party suppliers of ICT services ensuring measurement and adherence to agreed service level agreements (SLA's). 

Technical Expertise: 

• Delivering, collecting, moving, installing, decommissioning and maintaining ICT equipment throughout the Service area, ensuring the adherence, where possible, to all relevant DSFRS Service Level Agreements (SLA's). 
• Subject Matter Expert in maintenance, support and installation of Mobilising systems, including Fire Station turnout equipment and paging systems. 
• To achieve and maintain technical expertise enabling the installation, maintenance, support and configuration of ICT Hardware deployed within DSFRS. 

Working in Partnership:

• To work closely with the Technical Service Manager responsible for Control Room systems as part of the wider Networked Fire Services Partnership. 
• To work with other organisations at an operational level to identify and exploit opportunities for collaboration on Service Delivery. 

Quote from the Head of DDaT: 

"This is an exciting time for the Digital, Data and Technology department. We are on a journey of transformation, expanding our reach and embedding our expertise throughout the Service. I am extremely proud to be leading this team of highly skilled professionals and welcome new talent to allow us to grow further." Head of DDaT

If you have any queries or would like to speak to someone to find out more about the role, please contact Dave Lewis the Service Delivery Manager via email at: dlewis@dsfire.gov.uk

Closing Date: 2359hrs Thursday 5 December 2024.

If you feel you have the skills and experience to become our ICT Mobilising Equipment Manager please click apply today, we would love to hear from you. 

How to apply:

You will be required to complete an application form and submit a document evidencing how you meet the following essential criteria from the Job Description and Person Specification. 

We are not able to shortlist for interview from a CV so please evidence the following in full, demonstrating how you meet each of the essential criteria detailed below: 

• Demonstrable knowledge and experience of Mobilising Systems Equipment and Systems. 
• Customer (and communities) focussed with exceptional service orientation. 
• Collaborative approach; promotes the need for change and acts as a role model for change. 
• Demonstrable experience of working effectively within an ICT Service Delivery Function. To effectively carry out this role this should be a minimum of 5 years experience. 
• Substantial exposure to the design and delivery of both Data and Communications networks and associated devices. 

To help you complete this part of the application form please find attached below the word document "ICT Mobilising Equipment Manager - essential criteria for application" for you to download and complete with your evidence for the above criteria. You can then upload this document when requested when completing your application. Please note that there is a maximum word count of 2000 words (excluding titles) applied to your evidence document. 

Evidence submitted in relation to the essential criteria above will be used for shortlisting applications received. 

Our values

We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services Safeguarding Policy. 

Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act (1974) Exceptions Order and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and reprimands. 

Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, and as such any positive disclosure will incorporate a reasonable and proportionate response. 

As a Service and as individuals: 

• We are proud to help
• We are honest
• We are respectful
• We are working together

Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values, to consider working for us.