Check if a call from the fire service is genuine
We will never ask you for money or try to sell you a service such as advertising or payment for a home safety visit.
If you’ve received an unexpected call that you’re not sure is from us, end the call and (if possible) call us from a different phone.
If you’re concerned that a caller is not genuinely from the fire service, follow these steps.
- Make a note of the caller's name and number.
- Hang up the phone.
- Don’t call the number back directly.
- Contact us to verify if the call you’ve received is genuine. You can call us on 01392 872200 or email comments@dsfire.gov.uk
Unfortunately, there have been instances where fraudulent salespeople have contacted businesses claiming to be acting for the Service. If you have transferred money to a scammer within the past 24 hours, report this to the police immediately by calling 101.
If you haven't transferred any money, or have transferred money over 24 hours ago, report the scam to Citizens Advice. Reporting a scam helps track down and stop scammers.