Gaining entry

Gaining entry relates to emergency calls where there is a concern for the safety or welfare of a patient inside premises and the ambulance service is unable to gain access.

Often, this is where a person has collapsed and is not able to open the door. In that event, the ambulance service can ask for our help to gain entry.

Claiming for damage

If damage is caused during gaining entry, claims should be directed to the South Western Ambulance Service (SWAST).

Contact details for claims

South Western Ambulance Service NHS Foundation Trust
Abbey Court
Eagle Way
Exeter
EX2 7HY

Phone: 01392 261585
Email: ClaimsTeam@swast.nhs.uk
 

Gaining entry incidents

  • We attended over 700 gaining entry incidents in the last year.
  • If the occupant appears vulnerable, we are able to refer them for further safeguarding support.
  • Gaining entry is an example of how emergency services are working in collaboration to improve the health, safety, and wellbeing of our communities.