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Commercial Services



Our performance

Prevent, Protect and Respond

Making sure we keep you safe is our number one priority. We work with our communities to educate in fire and road safety to help prevent incidents occurring. We also work with businesses and other organisations to ensure they are playing their part in keeping you safe by adhering to the Regulatory Reform (Fire Safety) Order 2005. Our prevention and protection work is always our priority but when our emergency services are needed, you can be assured that we are ready to keep you safe.

Understanding how well we are performing is crucial to making sure you are getting the best service from us. We have a set of measures that we monitor regularly to make sure we are on track. We also invite peers and other critical friends to review our work and tell us how we are performing.

We provide quarterly and annual reports to the Fire Authority who monitor and challenge our performance on behalf of the public. You can monitor our performance through our performance reports which you can find on these pages as well as previous reports.


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