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Your rights

Under data protection legislation, you have statutory rights relating to your own personal data:

  • Access – you have the right to know what data we hold relating to you and why, and to receive a copy of it;
  • Rectification – you have the right to have inaccurate information about you corrected;
  • Objection – you have the right to object to the Service using your information, and we would have to stop unless we have a sound overriding reason to continue;
  • Erasure, restriction and portability – in specific circumstances, you have the right to have your personal data deleted, to put limits on what DSFRS may do with it or to receive a copy in machine-readable form to take to
    another organisation;
  • There are also specific legal rights relating to automated decision making but the Service does not have any such processes to support the delivery of its public services.

For more information on your rights under the GDPR see

Read about how these rights apply in the Service (PDF)

Should you wish to exercise any of your rights, you can contact us.

Due to the diverse nature of our services we would require information from you in order to confirm your identity and the services you received.

For example:

  • Did you call 999?  If yes, we would need approximate details about the date, time and reason for your call, including your contact details at the time of the call 
  • Have you received a Home Safety Visit?  If yes, we would need approximate details about the date, and reason for your visit, including your contact details at the time of the visit

We will acknowledge your request upon receipt and respond fully within 30 days.  In some cases we may require additional time to comply with your request.  If this is the case, we will notify you within the first 30 days following receipt of your request.

In most cases we will not charge a fee.  However, where the request is manifestly unfounded, excessive or duplicated we may charge a “reasonable fee” for the administrative costs of complying with the request.  If we do intend to charge a fee, we will notify you upon receipt of your request.




Last Updated 25 May 2018

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