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Commercial Services


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Visiting you at home

We are often out and about in our local communities doing work other than fighting fires. Part of this work means we may visit you at home. We may be doing a free home safety visit, sharing free safety advice or visiting people who have had a fire nearby in their neighbourhood.

How to check the person is from the fire service

We want you to feel safe and reassured when we visit your home. If you want to check whether the person at your door works for the Service then please call us on: 0800 0502 999.

There are certain things you can look for to check if the person is genuine. If a member of fire service staff visits your home, they will:

  • be wearing a Service uniform
  • be carrying a Service ID card with their name printed on it
  • identify themselves as a member of the Service and the purpose for their visit
  • never quote for work to be done or charge a fee for the visit
  • be parked nearby in a fire service vehicle (where possible).

If you have difficulty reading the ID card, then the fire officer will help find a neighbour to verify the ID for you.

If you have any concerns about their identity then please give us a call on 0800 0502 999 and we'll be happy to help.

Phone calls from the fire service

We are now carrying out some home safety visits and advice over the phone. If you receive a phone call from us, you should expect the caller to tell you their name and where they are based. If you are concerned and would like to check, please hang up the phone and call 0800 0502 999.


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