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Book a home safety visit

A home safety visit is a free service offered to residents of Devon and Somerset.

To request a free home safety visit, please call 0800 05 02 999 or complete our online referral form below. The form takes just three minutes to complete.




Important notice regarding Home Safety Visits during the coronavirus pandemic

Due to coronavirus, we have had to adapt how we deliver home safety visits to the community in Devon and Somerset.

All face to face home safety visits are conducted by a qualified home safety technician who will be wearing the appropriate level of PPE and adhering to social distancing guidelines. If a person does not feel comfortable with a face to face visit being conducted at this time, we can provide home safety engagement and advice over the telephone.

To keep people safer in their homes, our operational staff are also conducting doorstep engagement in targeted areas: for example in a neighbourhood where there has been a recent incident. All these members of staff will be carrying identification.

We also have crews who are currently making phone calls to people who have received home safety engagement in the past, to ensure they still have adequate working smoke detection. All of these people will receive a letter in advance of these telephone calls. If you have had a phone call and you want to check it is legitimate, please call our home safety team on 0800 05 02 999.

If you are concerned about your own home fire safety or have concerns about a family, friend or neighbour please call our home safety team on 0800 05 02 999. You can also book or refer someone using our online form.

These changes are temporary and reflect instructions from central government aimed at reducing the spread of the virus. Thank you for your patience and understanding at this time.



We want you to feel safe and reassured when we visit your home. There are certain things you can look for to check if the person is genuine.

For more home safety advice you can download our Home Safety Booklet (PDF)

Find out how we use your personal information (PDF) for purposes of prevention work.

All our safety information can be made available in other languages. Please contact 0800 05 02 999 to request a copy.


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