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Commercial Services



What we do

There is much more to the modern fire and rescue service than putting out fires. Our staff spend their time working to keep their communities safe and helping to prevent fires and other incidents occurring. A key part of our role is to ensure we are able to respond when you need us the most, but that’s not only responding to fires.

We respond to floods, road traffic collisions, rail incidents, confined space rescues and much more.

Preventing these incidents from happening is far better than relying on emergency response. We carry out home safety visits and work with local businesses to ensure they keep you safe in your place of work or recreation. We work with other agencies such as the police and local councils to ensure we help the members of the community that need us the most. We work with young people to educate and involve them as well as a host of other community-based activities. We also investigate the causes of fire.

Take a look at the ‘Your Safety’ pages to see all our prevention advice for homes and businesses.

What we did in 2019-20

See an infographic showing our activity during the financial year 2019 to 2020 (PDF). The data from the infographic is shown below.

About us

  • 2,000 staff
  • 84 fire stations
  • 332 appliances
  • Population of 1.8 million over an area of 4,000 square miles.

Making communities safer

We provided home safety advice to over 18,000 households delivering more than 16,500 Home Safety Visits; 66% of these were provided to households at greatest risk of dying in a fire in the home. We carried out over 10,500 fire protection activities completing more than 4,000 Fire Safety Checks and 900 Fire Safety Audits of business premises

Responding when we're needed

  • 105 on-call fire engines crewed by firefighters that often have another job and respond when alerted by their pager
  • 13 wholetime fire engines crewed by full-time firefighters
  • Our overall fire engine availability was 83%, with priority appliances achieving 97% availability.

We attended more than 15,700 emergency incidents, including:

4,150 fires, including:

  • 933 fires where people live
  • 601 fires where people work and visit
  • 715 fires in vehicles.

5,550 special service, including:

  • 923 road traffic collisions
  • 769 medical co-responders
  • 936 collapsed behind closed doors.

6,000 false alarms, including:

  • 1,990 non-domestic fire false alarms due to apparatus
  • 2,290 dwelling fire false alarms due to apparatus
  • Sadly, 9 people lost their lives as a result of fire and 100 were injured, requiring hospital treatment.
  • 77% of RTCs were attended within 15 minutes of receiving the emergency call, meeting our 75% target
  • 71% of dwelling fires were attended within 10 minutes of receiving the emergency call, just short of our 75% target
  • On average, we arrived at emergency incidents in less than 9 minutes from answering the call.


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