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Have your say

We work every day with our communities and partners to prevent emergencies, to make people safer in their homes, their places of work and where they visit. However, emergencies do happen and when they do we will respond as quickly as possible in order to help people and save lives.


Developing our new Community Risk Management Plan

We are developing our new Community Risk Management Plan (CRMP) which will run from April 2022 until 2027. Historically there has been an Integrated Risk Management Plan and a Fire and Rescue Plan. The CRMP will replace these two plans with one document that outlines the risks in our communities and how we plan to manage those risks to make people safer.

Thank you to everyone who completed the CRMP survey and told us more about the risks you face in your community. The survey has now closed with just under 1,700 responses having been received.

Your responses, alongside our incident data, will help us develop our CRMP. Once the draft plan is published, we will check that information has been accurately represented in the plan during a period of consultation. This will be towards the end of 2021.

If you have any questions or would like to know more about the CRMP process, please email or call 01392 261287.

See more information about our current and previous plans.

Council tax survey

Thank you to those that took part in our annual survey relating to council tax contribution and if we offer value for money. The responses were analysed and a report was presented to the Fire Authority in February 2021 - an increase of 1.99% was approved.

Working with you

Engagement is at the heart of what we do - be that with our staff, partners in local government, the private, public and third sectors or our communities at large.

Our commitment to good engagement is underpinned by legislation, our Vision and own strategic as well as the expectations of the communities we serve.

‘Together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family.’

We will do this by:

• Involving communities and colleagues in designing our services
• Innovating, using new technologies and approaches to reduce or remove risk
• Influencing behaviour, design and legislation, to make living and working environments safer

We aim to consult and seek feedback on all our services to ensure that we understand our communities’ needs and expectations so we can develop our services to meet these needs.

One of the key principles and values that underline the approach we take in delivering Our Vision is one of active consultation and engagement with staff, partners, stakeholders and the public.

We will provide opportunities for our customers to get involved in service design, development and review and help shape the future of Devon and Somerset Fire and Rescue service. We will seek feedback on our services to ensure that we understand our customers’ current and future needs, experiences and expectations, enabling us to identify service developments and improvements and to ensure that we critically assess our services and the information that we provide about them.

Having your say

You can send us feedback, general comments or questions in the following ways. 


By post:                 
Consultation Officer

Devon and Somerset Fire and Rescue Service HQ

Clyst St George




By telephone:        01392 872354

You can also visit our compliments and complaints page for more information.

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