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Accessibility statement for Devon and Somerset Fire and Rescue Service.

This website is run by Devon and Somerset Fire and Rescue Service. This accessibility statement applies to dsfire.gov.uk

This website is run by Devon and Somerset Fire and Rescue Service. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What we’re doing to improve accessibility

We are working on a new website for the Service. We are aiming to have the new website launched before the end of 2020 and this will be designed to meet accessibility requirements to AA standard of WCAG 2.1.

How accessible is our website?

We know some parts of this website are not fully accessible:

  • most PDF documents are not fully accessible to screen reader software
  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • some webpage elements are inaccessible when using just a keyboard
  • some webpages don’t have descriptive titles
  • some pages have poor colour contrast
  • pages have a poor active focus when tabbing through links
  • some images have alt text left empty
  • you cannot skip to the main content when using a screen reader
  • some form elements do not have associated labels.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email comments@dsfire.gov.uk. We’ll consider your request and get back to you within five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email comments@dsfire.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment in an emergency.

BT provide Relay UK, a service that connects people using a textphone with people using a telephone or another textphone. It allows deaf, hard of hearing and speech-impaired people to contact the UK 999 service in an emergency by dialling 18000.

Visiting us in person

Some of our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Devon and Somerset Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Our website is not responsive and text will not reflow in a single column when you change the size of the browser window.

This fails Guideline 1.4 Distinguishable/Success Criterion 1.4.10 Reflow. We are working to fix this issue and expect to have it completed by December 2020.

Some webpage elements are inaccessible when using just a keyboard.


This fails Guideline 2.1 Keyboard Accessible / Success Criterion 2.1.1 Keyboard. We are working to fix this issue and expect to have it completed by December 2020.

Some webpages don’t have descriptive titles.


This fails Guideline 2.4 Navigable / Success Criterion 2.4.2. We are working to fix this issue and expect to have it completed by December 2020.

Some pages have poor colour contrast.


This fails Guideline 1.4 Distinguishable / Success Criterion 1.4.3 Contrast (Minimum). We are working to fix this issue and expect to have it completed by December 2020.

Pages have a poor active focus when tabbing through links.

This fails Guideline 2.4 Navigable / Success Criterion 2.4.7 Focus Visible. We are working to fix this issue and expect to have it completed by December 2020.

Error messages on contact forms are not consistent.

This fails Guideline 3.3 Input Assistance / Success Criterion 3.3.3 Error Suggestion. We are working to fix this issue and expect to have it completed by December 2020.

Some images have don’t have descriptive alt text.

Not all images on our site have concise and descriptive alt text. This fails Guideline 1.1 Text Alternatives / Success Criterion 1.1.1 Non-text Content.

Some pages don’t have a ‘skip to content’ link.

This fails Guideline 2.4 Navigable / Success Criterion 2.4.1 Bypass Blocks. We are working to fix this issue and expect to have it completed by December 2020.

Content that’s not within the scope of the accessibility regulations.

PDFs and other documents

Some documents are not accessible in a several ways including missing text alternatives and missing document structure. For example, they may not be structured so they’re accessible to a screen reader. This fails Guideline 4.1 Compatible / Success Criterion 4.1.2 Name, Role, Value. These documents are not essential to providing our services.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website


This website was last tested on 28 August 2020. The test was carried out internally.

We tested our webpages using the WAVE accessibility tool, Google Lighthouse, and used elements of the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on which of our pages to test.

This statement was prepared on 14 September 2020.

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