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Have Your Say

Devon and Somerset Fire and Rescue Authority is committed to its ambitious plans to end preventable fire and rescue emergencies across the two counties while addressing funding challenges.

The authority would like to hear your views on this year’s council tax precept survey. Each year the authority considers what an increase, or no increase, would mean to the Service.

Devon and Somerset Fire and Rescue Service provides 83 local fire stations across Devon and Somerset and employs about 2,000 staff, helping to keep a population of 1.7 million and several thousand visitors to our counties safe. On average, the Service attends about 16,400 incidents every year in addition to prevention activities. These include flooding, road traffic collisions, fires and other emergencies.

Over the past year, the Service has also increased its protection and prevention activities, making homes and businesses safer by preventing incidents before they happen.

Rebuilding projects to modernise Brixham and Plymstock fire stations have been started, while refurbishment at Wellington and Bridgwater stations will mean improved staff facilities. Next year, the Service hopes to build even further on prevention and protection activities, continue investing in stations and new vehicles, and improve availability of fire engines by attracting more on call and wholetime firefighters into the service.

The total cost of running Devon and Somerset Fire and Rescue Service equates to approximately £43.91 a year per head of the population. The current charge is £88.24 a year for a Band 'D' property. As a combined authority, we set our own budget which is separate to those set by the local authorities. Our funding comes from a central government grant, a precept on the council tax, and a share of business rates.

The Authority is seeking feedback about the level of council tax precept for the coming year and how satisfied you are with the service we provide, so please use this opportunity to have your say. You can complete it online or if you require this in another format please contact the Communications and Engagement Team on 01392 872347. This consultation starts on 6 November and finishes on 18 December 2020.

Take part in the online survey.

In addition to this survey, a research company has been appointed to undertake telephone interviews with residents and businesses. The interview will be conducted under the Market Research Society Rules guaranteeing anonymity and there will be strictly no sales or other comeback from the call. If you have any concerns about a call you have received, please contact the Communications and Engagement Team 01392 872347.

Engagement

Engagement is at the heart of what we do - be that with our staff, partners in local government, the private, public and third sectors or our communities at large.


Our commitment to good engagement is underpinned by legislation, our Vision and own strategic as well as the expectations of the communities we serve.

Our Vision states that:


‘Together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family.’


We will do this by:


• Involving communities and colleagues in designing our services
• Innovating, using new technologies and approaches to reduce or remove risk
• Influencing behaviour, design and legislation, to make living and working environments safer


We aim to consult and seek feedback on all our services to ensure that we understand our customers’ needs and expectations and develop our services to meet these needs.


One of the key principles and values that underline the approach we take in delivering Our Vision is one of active consultation and engagement with staff, partners, stakeholders and the public.


We will provide opportunities for our customers to get involved in service design, development and review and help shape the future of Devon and Somerset Fire and Rescue service. We will seek feedback on our services to ensure that we understand our customers’ current and future needs, experiences and expectations, enabling us to identify service developments and improvements and to ensure that we critically assess our services and the information that we provide about them.

Having your say

You can send us feedback, general comments or questions in the following ways: 

 

By post:                 
Consultation Officer

Devon and Somerset Fire and Rescue Service HQ

Clyst St George

Devon

EX3 0NW

 

By telephone:        01392 872354

 

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