Devon and Somerset Fire and Rescue

Engagement is at the heart of what the Devon and Somerset Fire and Rescue Service does – be that with our staff, partners in local government, the private, public and third sectors or our communities at large.

Our commitment to good engagement is underpinned by legislation, our Vision and own strategic aims and the expectations of the communities we serve. Our Vision states that:

‘Together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family.’

We will do this by:

• Involving communities and colleagues in designing our services
• Innovating, using new technologies and approaches to reduce or remove risk
• Influencing behaviour, design and legislation, to make living and working environments safer

We aim to consult and seek feedback on all our services to ensure that we understand our customers’ needs and expectations and develop our services to meet these needs.

One of the key principles and values that underline the approach we take in delivering Our Vision is one of active consultation and engagement with staff, partners, stakeholders and the public.

We will provide opportunities for our customers to get involved in service design, development and review and help shape the future of Devon and Somerset Fire and Rescue service. We will seek feedback on our services to ensure that we understand our customers’ current and future needs, experiences and expectations, enabling us to identify service developments and improvements and to ensure that we critically assess our services and the information that we provide about them.

Having your say

You can send us any feedback, general comments or questions via the following:

Post:
Consultation Officer

Devon & Somerset Fire & Rescue Service HQ

Clyst St George

Devon

EX3 0NW

Telephone: 01392 872312

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